Programs
With WiChorus support services, you have the peace of mind that comes from knowing that your business is backed by responsive, value-added technical support that ensures maximum network reliability and uptime. WiChorus recognizes that you have a specific set of support needs. That's why we have developed a suite of service and support programs, including 24 x 7 live access to technical support resources, to meet your needs. Our customer support programs, are designed to provide you with the services needed to ensure network performance, high availability, and fast fault recovery. We make it easy and affordable for you to get all the help you need, whenever you need it.
Support Plans
A variety of plans allow you to select the level of service that best meets the support requirements of your network. The following summarizes the key features of each plan:
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Gold Level
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- Software updates
- Email support
- 24 x 7 phone support
- Web support including access to firmware and software bug fixes, updates, documentation, FAQs and trouble ticket system.
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Platinum Level
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- Gold Level features plus:
- Advanced Hardware Replacement entitles registered users to receive a replacement unit before WiChorus receives back the defective unit.
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WiChorus Training
WiChorus offers training for its SmartCore platform. The courses are a mixture of lectures and lab exercises to ensure that each participant understands the underlying theory, practical application and basic configuration and usage of the SmartCore family of products.
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Web
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Login here to access software updates, bulletins and support case options. If you are a new user or have forgotten your password, please click here.
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E-mail
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support@wichorus.com
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Phone
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1.408.435.0777 x500
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WiChorus 4G Systems: Support Programs
